It’s really annoying when you have problems printing out your tickets. Unfortunately, we can’t control the printer settings on your PC from our office ;) Hopefully you can print the tickets with another computer or printer. You could also contact the organiser of the event to ask if it is possible to scan the tickets from a mobile phone. Then you can take the tickets on your phone to the event.
Whether your tickets can be scanned from a mobile phone depends on the scanner that the organiser uses. We advise all Stager organisers to use the Stager scan app or to buy a scanner that also scans barcodes from mobile phones.
Nowadays it's in most cases possible to scan tickets from a mobile phone. But if you want to be totally sure, please contact the event organiser.
It may happen that you buy a ticket for an event and something happens that prevents you from going. It’s a sickener.
Unfortunately we cannot cancel tickets for you or refund them. Stager is only an intermediary that makes the purchase of tickets possible. For questions about money refunds or the exchange of tickets we have to refer you to the organiser of the event.
We regularly get questions about events, normally around matters such as starting times, the location and whether that location is wheelchair accessible, parking facilities, etc. etc. and then we find it very annoying that we have to send you from elsewhere. In this case, “elsewhere” is the organiser of the event, who can answer all your answers.
Usually, organisers mention their contact details on the ticket or on their website or social media. Unfortunately we can’t provide contact details of organisers.